Frequently Asked Questions:
1. What is Helping Hand Cleaners?
2. What is Professional Wet Cleaning?
3. How is professional wet cleaning environmentally responsible and safe?
4. Why use professional wet cleaning?
5. Don’t all drycleaners wet clean?
6. What do we provide?

1. What is Helping Hand Cleaners?
Helping Hand Cleaners is the leader in environmentally friendly cleaning of “dry-clean only” labeled garments in the Vancouver area. Our business is centered on the need for the people of Vancouver to have a more environmentally responsible and safe cleaning option available besides regular dry cleaning. We are proud to take the lead in bringing about new and positive changes to the cleaning industry. Professional wet cleaning method contributes to a much cleaner environment with the benefits of reduced risks to human health and well-being.

2. What is professional wet cleaning?
Professional wet cleaning is a modern, gentle and safe alternative to dry cleaning. New computer controlled equipment has made it possible to clean fine garments with water by carefully controlling temperature, moisture and agitation. Professional wet cleaning is used for everyday clothing as well as wool, linen, rayon, silk, down items, cashmere, angora, leather, beaded and sequined gowns and bridal gowns.

3. How is professional wet cleaning environmentally responsible and safe?
Clothes are no longer immersed in percholoroethylene (perc), which is an industrial solvent used in auto electronics manufacturing and has been linked to numerous health and environmental problems. The use of safer cleaning agents eliminates hazardous waste and fumes, is safer for the workers, and reduces the potential for environmentally harmful spills.

4. Why use professional wet cleaning?
Some garments are best professionally wet cleaned such as hand wash labeled or machine wash labeled garments. Besides, water-soluble stains will not come out in dry cleaning in which case, professional wet cleaning is the best way to clean them. Our state-of-the-art equipment is capable of handling up to 99 different cleaning options for more diverse range of items.

5. Don’t all drycleaners wet clean?
All drycleaners do clean some items in water but not all drycleaners have the necessary equipments and training to professionally wet clean. Our staff has been trained by the International Fabricare Institute, the worldwide association of drycleaners, wetcleaners and launderers in dry cleaning and wet cleaning. Wet cleaning cannot be performed professionally without the proper equipments, training and knowledge.

6. What do we provide?
We provide:
- Exceptional quality service in cleaning, mending, packaging and storing of all possessions that belong to our valued customers;
- Knowledge in fabric and fabricare such as type of fabric, soils and stains treatment and removal, fabric finishing and storage assistance in prolonging the longevity of each garment;
- Dedicated, skilled, experienced and fully trained personnel in the use of professional wet cleaning method of cleansing garments; and
- Exceptional attention to details and special care of all garments entering our store.